Peak Management: Delivery

For many eCommerce brands and retailers, Black Friday and Cyber Monday peak is as busy as it gets.

Operations Directors and Logistics Directors know the pain of this period. Fortunately, Staci is here to help.

25 million+

Weekly parcels despatched by our carriers during peak

1000+

Extra vehicles from carrier partners for peak

6500

Extra delivery experts across our peak carrier network

Preparing for Peak

For some, 90% of annual online sales can be done over November and December, whilst UK parcel volumes exceeded 300 million surrounding this period. Furthermore, Cyber Monday delivered a 6% Year-on-year increase, which for most was the busiest day on the whole calendar.

Peak preparations start early here at Staci, with our experts conducting deep analysis on previous years’ performance, volumes, projections and learnings. At Staci, ‘Improvement’ is one of our key operating values, and we always believe there is opportunity to do things better.

Once we have pulled together our Analysis of Peak Report, we begin working with our clients to review their projections and plans for the year ahead. As a multichannel logistics expert, our clients tell us they really value our positive challenging of projected volumes, and intelligent analysis to prepare for the next peak.

By doing so, we help maximise your peak performance and customer experience. We’re really meticulous in our planning, because we take it seriously as our responsibility to you.

Because of this level of detail, our clients have painless, not painful, peaks.

During Peak

Our close relationships with our carrier partners generate strong lines of communication, which guarantee solid plans and sufficient resources for the busiest period of the year.

We provide accurate forecasts to our carriers, and preparing trailer and volume plans so that everything is secured in advance. Forecasting is critical for peak, so our experts take the scientific approach of analysing our clients’ previous peak data and their annual performance data, to ensure forecasts are as accurate as possible for our couriers.

By working closely with our full range of delivery partners we are able to offer not only a high level of performance, but also protected contingencies in the event of force majeure or critical network issues.

We put this in place to protect our clients – because it is our responsibility to keep your business safe and running at your busiest time of year. We know if this goes wrong the impact on your financial performance and customer confidence is huge.

 

 

Expert Opinion

Neil Goodman, UK Supplier Manager, said of Staci’s carrier approach, “I’m really proud of not only the close relationships we have with our carrier partners, but also the service they deliver for us as a result.”

“It’s not easy for couriers to handle the sheer volume that goes through their businesses over such a short window, but the planning between themselves, our clients and Staci help deliver really outstanding peak performance year after year.”

“Not only do we plan to incredible detail for peak, we continue to monitor our performance by analysing order volume, stock levels, and our client’s performance data throughout the year. This analysis, coupled with our teams’ expertise and wealth of knowledge of handling peak periods, mean that we can excel even in unforeseen circumstances.”

 

 

Our Delivery Partners:

Ready To Talk?

Looking for a supply chain expert who can help your business excel, especially during peak periods? Let’s talk – simply enter your contact details below and a member of our team will get in touch ASAP.