As one of the world’s leading multichannel fulfilment experts with over 60 fulfilment centres in 8 countries, Staci has developed a deep understanding for multiple industries and their respective requirements – none more so than the beauty logistics and cosmetics market.
In this fast paced sector, Staci has developed an unrivalled expert position for managing both retailer and consumer logistics, peak season capability, ecommerce system integration, order personalisation and dangerous goods management – all whilst continuing to add new brands to this growing portfolio too.
This is best evidenced with Staci’s support of Unilever’s purpose-led premium beauty business, Unilever Prestige. With brands including Living Proof, REN Skincare, Kate Somerville and Murad, Staci UK has been responsible for Unilever Prestige’s multichannel logistics since 2020, managing deliveries both to retailers and resellers, and ecommerce orders direct to consumers.
‘Partnering with Staci UK for Unilever Prestige’s B2B and B2C logistics has been a fantastic decision for our business, and we’re really happy to be working and growing together to support our customers’, Rachel Baxter, Head of Operations and Logistics for Unilever Prestige said of working with Staci.
‘When selecting a new multichannel logistics partner, we needed a specialist that could not only keep up with the rapid growth of our brands, but also consistently deliver an excellent experience to help nurture the relationships we have with both retailers and consumers alike.’
‘The relationship we have with Staci is strong and extremely valuable in achieving these goals. The culture of their business and the support we receive to deliver this vital service for our business is excellent – whilst their commitment to analyse and continually improve is really powerful. I’m always impressed too with their flexibility and desire to help us achieve more. Nothing is too much trouble and they continue to find ways to add value to Unilever Prestige’s logistics’.
‘With Unilever Prestige’s acquisition of the Tatcha brand, Staci integrated these requirements quickly and seamlessly, and across our range of brands provide the breadth of personalisation services we need to deliver a unique, excellent customer experience every time.’
‘Unilever Prestige is not just an ambitious, fast growing beauty business, but also purpose is vitally important. Our aim is to make sustainable living commonplace so it’s important that our closest partners support us to achieve this goal – and I’m pleased to say that Staci is absolutely one of these partners’
Wayne Chapman, Staci UK Managing Director, said ‘We are extremely proud to be Unilever Prestige’s partner for multichannel logistics across B2B and B2C customers – their brands are amongst the most desired, and we find it a real privilege to be responsible for delivering these across the UK and beyond’
‘Staci’s multichannel fulfilment expertise is the perfect match for Unilever who require careful, customised logistics across multiple routes to market, all with the delivery of personalised customer experience and cosmetics best practice.’
Furthermore, the whole Unilever Prestige division is a pleasure to work with too – it’s a great example of a partnership that I have no doubt will continue to flourish over the years ahead’.
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For more information on our beauty logistics expertise visit our Cosmetics Fulfilment page.
Staci, Europe’s leading multichannel and marketing logistics expert, is soon to begin its 15th year supporting leading spirits brand owner Bacardi Martini Limited and their range of brands including Bombay Sapphire, Grey Goose, Bacardi and Martini.
Over this time both the Staci and Bacardi businesses have evolved considerably, but still the partnership remains extremely strong with both companies committed and excited for the future.
Jay Patel, Head of Customer Planning and Activation at Bacardi Martini, said of the relationship with Staci “Since 2009 Bacardi has chosen Staci as our logistics partner for our point of sale and marketing materials across the UK. As part of this relationship the Staci team provide us with expert advice, systems and solutions to help us better support our customers and strengthen our brand further, particularly throughout the on trade market.”
“For me, quality is key. It’s crucial that the quality of order presentation and the quality of MI and reporting is of the highest standard, and Staci are strong in both of these areas. The insights and recommendations we receive from Staci are very good, and their reporting function is much better than we see from other tools and providers too.”
“Staci’s biggest strength however is their team. The partnership we have them is one of absolute respect and an extremely strong spirit of teamwork. Everyone who supports the Bacardi account is flexible, committed and really puts our business first – they’re a true extension to our own business,”
“I must also commend their availability of added value services too which really helps our business, whilst the sustainability efforts of Staci are much stronger than other suppliers and third parties too.”
“Looking ahead, given the macro economic climate, a big priority for our business and our industry will remain cost control, and we’ll continue to work really closely with Staci over the next 12 months to create further efficiencies and find new initiatives to continually improve for our customers”.
Wayne Chapman, Staci UK Managing Director, said “I am so proud of Staci’s incredible reputation for longlasting client relationships – it’s a real testament not only to the service we provide and our commitment to continual improvement, but also of our culture and our people too.”
“Personally I’m delighted to not only count Bacardi Martini as one of many relationships spanning decades, but also that our teams continue to deliver outstanding service and make life easy for incredible brands such as theirs.”
“Staci is a flexible, highly resilient logistics expert, proven by fantastic relationships such as this, as the likes of Bacardi Martini simply trust us for 15 years to just get the job done”.
Certification of the hosting of our E-commerce front office and our SAAS WMS platform 🙌
Following a successful and detailed audit across our Security, IT, Operations, Legal and Human Resources departments, QAS International has awarded the Staci group with 💠 ISO 27001 certification 💠, formalising the implementation of an Information Security Management System #SMSI.
🔒 This certification aims to prove our ability to protect information against all types of threats and therefore guarantees, in compliance with regulatory requirements, the security of information systems and data used in our activities.🔓
This powerful certification represents a new step taken in our approach to applying the most rigorous security procedures, both for our company and for our customers and partners.
#ISO27001 #cybersecurity #logistics #staci
STACI’S TEAMS WISH YOU ALL THE BEST FOR 2023!✨
Staci, Europe’s leading multichannel fulfilment expert, has announced the opening of its 7th UK Fulfilment Centre following continued business growth and significant new contract wins.
This new site, Staci 7, is a near 100,000 square feet eCommerce and multichannel Fulfilment Centre, handling B2C and B2B orders for major brands across multiple industries, including cosmetics, FMCG and technology.
With the opening of this new multichannel Fulfilment Centre, Staci grows to now 64 locations worldwide, including centres in France, US, Germany, Italy, Belgium, Netherlands, and Spain.
Signing a ten year lease on their latest site, Staci’s new Staci 7 facility is located adjacent to their 250,000 square feet UK head office, Walker Park.
Wayne Chapman, UK Managing Director, said, ‘We are delighted to announce the opening of another fulfilment centre in the UK for Staci, and it’s testament to the whole of Team Staci how seamlessly and quickly this new site has slotted into our infrastructure.’
‘Staci 7 opens on the back of continued, consistent business success both in the UK and globally, thanks to our ever growing reputation as one of the world’s leading multichannel fulfilment experts.’
‘It is such an honour to support the range of brand owners that we do, being trusted by them to provide the crucial outsourced logistics support their businesses need to grow and delight their customers.’
‘Despite a challenging few years for the economy, we’re extremely proud that Staci continues to buck the trend thanks to our diversified portfolio of logistics services, and the opening of our latest site alongside some outstanding new client wins strengthens our position for both today and tomorrow even further.’
Featuring both experienced logistics teams and automated equipment, over 30 Team Members have joined the team at this new site.
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Staci, one of the worlds leading multichannel fulfilment experts, has welcomed an established financial technology and devices provider with over 5 million customers to our portfolio of clients as part of a multi-year logistics contract.
With significant, deep systems integration between both parties and a 100% accuracy SLA, Staci’s reputation for supporting both leading and growing technology and electrical brands continues to strengthen.
Delivering products and devices to consumers home addresses with an integrated verification process makes Staci the ideal partner for any smart and connected technology brands.
Andrew Scanlon, UK Head of Sales and Marketing, said “we’re really proud to add yet another market leader to our family of clients, and to be trusted to provide the crucial logistics element for their business is a real testament to the responsibility we take in service excellence.”
“As an ISO27001 business our data and information security management processes, principles and policies have to be – and are – extremely exacting, and only through such a stringent focus across the entire business on data security can brands and retailers ensure themselves and their customers remain protected, both today and tomorrow”
“For these requirements, through a series of systems integrations and EDI messaging routines, we link a unique customer ID to every single order, helping record which individual device has been delivered to which individual customer – and there’s zero room for error. Through our deep understanding and operational configuration, we operate a 100% service level agreement for accuracy with Staci committing contractually to delivering every single order perfectly every single time.”
“This is just another factor that makes Staci an ideal partner for technology and electrical brands across our UK, European and Global locations”.
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Staci, Europe’s leading multichannel fulfilment expert, has been shortlisted in the category of UK Fulfilment Company of the Year at the UK Packaging Awards.
Providing a range of flexible fulfilment and logistics services including multichannel fulfilment, eCommerce logistics, marketing fulfilment and spare parts logistics, Staci has experienced a fantastic 12 months of growth in the UK including a number of high profile client wins and contract extensions, along with a significant growth in number of Team Members to a record high.
Andrew Scanlon, UK Head of Sales and Marketing, said ‘We’re delighted to be recognised as one of the leading fulfilment providers in the UK, and it’s testament to the hard work done by Team Staci not just over the last 12 months but over the last 35 years too that sees us continue to grow, deliver outstanding service and both win and retain our fantastic clients’.
‘Furthermore, the rapidly growing success of our integrated packaging design and sourcing solution has delivered incredible benefits to many of our clients, particularly those in the eCommerce space, and the value of designing, sourcing and inventory managing this within our fulfilment solution has really made a difference to our clients’ pan-global supply chains’.
‘We have some exciting news coming up very soon, and we look forward to the awards announcement in October’.
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Wahoo is one of the world’s leading fitness technology brands, helping to create innovative solutions to make hard fought goals attainable. In 2022, Wahoo chose to move their UK supply chain to Staci, for the fulfilment of their outbound B2C and B2B orders, multichannel returns, and technical product repair.
Alongside sister Staci company Base Logistics, Staci provides outsourced end-to-end fulfilment and logistics for Wahoo’s range of smart bikes, smart trainers and fitness accessories, both directly to consumers home addresses and to their portfolio of retail partners.
When Wahoo decided to seek a new logistics provider to manage these requirements, Staci jumped at the chance to provide a solution and show the difference they could make to their supply chain and customer experience.
Choosing Staci, Wahoo were most impressed with the 3 key Staci values; Flexibility, Commitment and Partnership.
Staci created a purpose built logistics solution and prepared a comprehensive implementation plan to ensure Wahoo a seamless transition to their new provider. This included product analysis to determine stock transfer plan, full integration with Wahoo’s systems, and on site technical training for Wahoo’s range of products.
An important component of Wahoo’s requirements are the returns, repair and refurbishment of their technical and technology range, for which Staci provides a team of Product Repair Specialists fully trained and dedicated to the repair of items returned by customers over the life of the product.
Nick Hooker, Senior Distribution Operations Analyst, said “A massive thank you to Staci UK and Base Logistics. A great team of people to work with, enthusiastic and professional – I’ve been immensely impressed by your commitment to our business. Here’s to a bright future!”.
Wayne Chapman, UK Managing Director, said “It’s a real honour to support Wahoo Fitness alongside our sister company Base Logistics. As always, Team Staci were incredibly enthusiastic about welcoming Wahoo into our business, and working with their teams so far has been a true pleasure – we’ve already built a really strong relationship and I’m excited to watch this partnership flourish over the years ahead, thank you Team Staci and thank you Wahoo.
It’s also a great testament to Staci’s logistics flexibility and global network too – with 62 fulfilment centres in 8 countries, this is a great example of Staci’s capability to support logistics for technology and leisure brands.”
Staci UK has been named amongst the top 4% of companies globally for our Corporate Social Responsibility performance after achieving Gold rating again with independent CSR monitoring platform Ecovadis.
CSR and Sustainability is a vitally important part of the Staci business, and our 2025 vision sets out a number of targets we intend to achieve to help our UK and global businesses further protect and give back to our local and global communities.
Following our successful 2022 audit, Staci UK is delighted to have been awarded our highest ever score across all 4 pillars of Ecovadis, attesting to our commitment to continuous improvement in all areas.
EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of domain experts, EcoVadis’ easy-to-use and actionable sustainability scorecards provide detailed insight into environmental, social and ethical risks across 200+ purchasing categories and 160+ countries.
Wayne Chapman, UK Managing Director, said ‘Our commitment to improving our sustainable performance is at the heart of our strategic decisions, team member ambitions, and actions all through our business. From the investments we make, the partners we select, the way we work and the behaviours we adopt, we are all as one completely engaged in how we can find ways to support our sustainability and ESG strategy further, and I’m so proud of all of Team Staci for how dedicated they are to growing this on their, our, and our clients’ agendas’
World renowned personal care brand Dollar Shave Club chose Staci as it’s UK logistics partner for product subscription box fulfilment, and claimed the multichannel fulfilment expert delivered “an unreal performance” in managing the product logistics to their valued members.
Dollar Shave Club sought an in country provider with the ability to create multichannel logistics efficiencies, work closely with their team, and provide expertise and support to their teams across multiple territories.
Following on from a seamlessly integrated transition project, Cam McNeill, General Manager – International for Dollar Shave Club, said ‘Working with the team at Staci has been a really big breath of fresh air for us’
“The key benefit is service. To date we have seen that as a result of making the transition to Staci our engagement metrics with our members have improved even further, whilst long term it is a partnership of continuous innovation’
‘Staci’s biggest strength is the transparency, and that’s a real commitment from the team to say exactly what their years of experience has taught them. They’ve quickly learnt and mastered new processes, and I’ve found that really amazing – and without that flexibility to have an open mind and actively want to learn new things I think the transition and ultimately the whole integration would’ve been much more difficult.
‘Staci are immense and they’ve put in an unreal performance – they’ve really changed our engagement metrics to the positive and we couldn’t be happier with the work they are doing’
Wayne Chapman, Staci UK Managing Director, said, ‘We’re so grateful and proud of the relationship we have with Dollar Shave Club – their business and their teams are a pleasure to deal with, and managing their subscription box fulfilment really is the example of a true partnership which we see continuing to grow over the coming years through further innovation and improvement. I’m extremely proud of the whole Staci UK team too, who continue to deliver outstanding service every single day’.
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If you’re looking for a logistics provider to manage your cosmetics logistics, subscription box fulfilment or other multichannel fulfilment needs, simply complete your details below and a member of our team will arrange a time to discuss your challenges and how Staci can help.