Wahoo is one of the world’s leading fitness technology brands, helping to create innovative solutions to make hard fought goals attainable. In 2022, Wahoo chose to move their UK supply chain to Staci, for the fulfilment of their outbound B2C and B2B orders, multichannel returns, and technical product repair.

Alongside sister Staci company Base Logistics, Staci provides outsourced end-to-end fulfilment and logistics for Wahoo’s range of smart bikes, smart trainers and fitness accessories, both directly to consumers home addresses and to their portfolio of retail partners.

When Wahoo decided to seek a new logistics provider to manage these requirements, Staci jumped at the chance to provide a solution and show the difference they could make to their supply chain and customer experience.

Choosing Staci, Wahoo were most impressed with the 3 key Staci values; Flexibility, Commitment and Partnership.

Staci created a purpose built logistics solution and prepared a comprehensive implementation plan to ensure Wahoo a seamless transition to their new provider. This included product analysis to determine stock transfer plan, full integration with Wahoo’s systems, and on site technical training for Wahoo’s range of products.

An important component of Wahoo’s requirements are the returns, repair and refurbishment of their technical and technology range, for which Staci provides a team of Product Repair Specialists fully trained and dedicated to the repair of items returned by customers over the life of the product.

Nick Hooker, Senior Distribution Operations Analyst, said “A massive thank you to Staci UK and Base Logistics. A great team of people to work with, enthusiastic and professional – I’ve been immensely impressed by your commitment to our business. Here’s to a bright future!”.

Wayne Chapman, UK Managing Director, said “It’s a real honour to support Wahoo Fitness alongside our sister company Base Logistics. As always, Team Staci were incredibly enthusiastic about welcoming Wahoo into our business, and working with their teams so far has been a true pleasure – we’ve already built a really strong relationship and I’m excited to watch this partnership flourish over the years ahead, thank you Team Staci and thank you Wahoo.

It’s also a great testament to Staci’s logistics flexibility and global network too – with 62 fulfilment centres in 8 countries, this is a great example of Staci’s capability to support logistics for technology and leisure brands.”

Staci UK has been named amongst the top 4% of companies globally for our Corporate Social Responsibility performance after achieving Gold rating again with independent CSR monitoring platform Ecovadis.

CSR and Sustainability is a vitally important part of the Staci business, and our 2025 vision sets out a number of targets we intend to achieve to help our UK and global businesses further protect and give back to our local and global communities.

Following our successful 2022 audit, Staci UK is delighted to have been awarded our highest ever score across all 4 pillars of Ecovadis, attesting to our commitment to continuous improvement in all areas.

EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of domain experts, EcoVadis’ easy-to-use and actionable sustainability scorecards provide detailed insight into environmental, social and ethical risks across 200+ purchasing categories and 160+ countries.

Wayne Chapman, UK Managing Director, said ‘Our commitment to improving our sustainable performance is at the heart of our strategic decisions, team member ambitions, and actions all through our business. From the investments we make, the partners we select, the way we work and the behaviours we adopt, we are all as one completely engaged in how we can find ways to support our sustainability and ESG strategy further, and I’m so proud of all of Team Staci for how dedicated they are to growing this on their, our, and our clients’ agendas’

World renowned personal care brand Dollar Shave Club chose Staci as it’s UK logistics partner for product subscription box fulfilment, and claimed the multichannel fulfilment expert delivered “an unreal performance” in managing the product logistics to their valued members.

Dollar Shave Club sought an in country provider with the ability to create multichannel logistics efficiencies, work closely with their team, and provide expertise and support to their teams across multiple territories.

Following on from a seamlessly integrated transition project, Cam McNeill, General Manager – International for Dollar Shave Club, said ‘Working with the team at Staci has been a really big breath of fresh air for us’

“The key benefit is service. To date we have seen that as a result of making the transition to Staci our engagement metrics with our members have improved even further, whilst long term it is a partnership of continuous innovation’

‘Staci’s biggest strength is the transparency, and that’s a real commitment from the team to say exactly what their years of experience has taught them. They’ve quickly learnt and mastered new processes, and I’ve found that really amazing – and without that flexibility to have an open mind and actively want to learn new things I think the transition and ultimately the whole integration would’ve been much more difficult.

‘Staci are immense and they’ve put in an unreal performance – they’ve really changed our engagement metrics to the positive and we couldn’t be happier with the work they are doing’

Wayne Chapman, Staci UK Managing Director, said, ‘We’re so grateful and proud of the relationship we have with Dollar Shave Club – their business and their teams are a pleasure to deal with, and managing their subscription box fulfilment really is the example of a true partnership which we see continuing to grow over the coming years through further innovation and improvement. I’m extremely proud of the whole Staci UK team too, who continue to deliver outstanding service every single day’.

Want to know more?

If you’re looking for a logistics provider to manage your cosmetics logistics, subscription box fulfilment or other multichannel fulfilment needs, simply complete your details below and a member of our team will arrange a time to discuss your challenges and how Staci can help.

Staci HAS concluded the acquisition of full service

👉 2 new warehouses located in Rome and totalling 16,000 sqm will complete the Group’s transalpine perimeter, already made up of the 2 sites in Milan of 45,000 sqm.

“Having a presence in the Rome area allows Staci to operate in one of the most important industrial districts in Italy and will give us the opportunity to offer effective and strategic logistics solutions to the market”. 

Franco Birolo – CEO of Staci Italia

Full Service, based in Pomezia, has been on the market for 50 years and boasts many large customers, mostly located in the south of Rome.
With this new Hub in Central Italy Staci strengthens its leadership in the Italian market for the provision of logistics and e-commerce services supported by digital solutions.

In total, the Staci Group now has almost 700,000 sqm of warehousing space and 62 sites in Europe and the United States, including 4 in Italy.

Staci’s team wish you a Merry Christmas and a happy New Year 2022
which will be marked by the development plan:

“Staci AMBITION CSR 2030”

#CSR #sustainability #greenlogistics #ecommerce #samplinglogistics

The STACI teams wish you a Happy New Year 2021!

#Keepsmiling #keepsafe