SLAs achieved during Peak 2023

1.1 million

Extra units of packaging ordered for peak

30% growth

Year-on-year at Peak

Delivering at peak

Staci works with and manages multiple delivery partners to help maximise delivery performance at peak and throughout the year.

We proactively forecast together with our clients and our delivery partners to help secure and balance transport requirements over the peak period. We begin planning 12 months in advance, and during peak itself heavily utilise advanced MI, along with live and predictive carrier performance data, to maximise delivery success. Our delivery performance reporting helps identify early any potential future challenges, and by operating a multi-carrier model we’re able to react quickly to balance loads and ensure your customers remain delighted at all times.

We’ll also proactively handle delivery exceptions, whether with your teams or directly with your customers, helping improve customer experience and saving you time too.

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Our in house, bespoke packaging experts at Staci Create also use forecast and historical data to prepare for peak, in addition to order profiling techniques to determine stock usage requirements both year round and during peak spikes.

We work hard with our eCommerce packaging suppliers to deliver the perfect balance of stock to generate you cash flow benefits, whilst putting call-off contingencies in place should you have above forecast peak demands.

We’re always creating efficiencies to reduce costs for our clients, which is why we have close relationships with our packaging suppliers, to provide packaging on an ad hoc basis and cut down on storage space used.

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People are our greatest strength, and our experts in Team Staci are amongst the best, most experienced team members in the fulfilment industry.

We know that when it comes to your peak, you need the very best team handling your requirements to ensure a pain-free, outstanding customer experience. That’s why we plan really early. Working with our clients to understand peak requirements, we staff up and train up early, in order to ensure that every single Team Member is highly proficient and experienced handling your products before your busiest time of the year.

We plan months in advance, creating staffing matrices, gap analyses, training skills analysis, and training plans geared for every single client, so you know that you’re in safe hands.

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We design custom fulfilment solutions for every client, taking into account the seasonality and peak demands of any business.

When we start working together your assigned Project Manager and Operations Lead will work with you to understand the profile of your business as it evolves over the year. We’ll put in place operational solutions that are both highly efficient during business as usual, and able to handle considerable spikes in activity during your peak.

With 7 UK Fulfilment Centres, over 500 Team Members, and the unlimited scope of operational solutions and technologies you’d expect from a $800m turnover business, Staci provides the perfect combination of innovation and expertise.

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Ready to Talk to a Peak Management Expert?

Looking for a supply chain and peak management expert who can help your business excel? Let’s talk – simply enter your contact details below and a member of our team will get in touch ASAP.

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